Seriously Smart Technologies strives to ship your order as quickly as possible. Stock orders will be shipped in standard shipping times which are 1-2 working days. However, standard shipping times are not guarantees or promises that a product will ship on a specific day. If you wish to find out the expected date of shipment on a particular item or order, please call us at +1.989.321.2800 for more information.

Our primary carriers are UPS (United Parcel Service) and The US Postal Service (USPS). However, we are willing to work with other carriers upon direct request.

Please review our shipping options and policies, and plan your purchases accordingly.

For more details or special shipping requirements, please call Customer Service at +1.989.321.2800 or email at sales@SSToffice.com. Customer Service is available from 9:00 am to 7:00 pm EST, Monday - Friday on normal business days. Weekend shipping is not available.

Free ground shipping offers on our website apply to shipping addresses within mainland USA only.

Domestic UPS (United Parcel Service) Shipping

• Next Day Air: If the item is in stock and your order is placed before 12PM EST on a business day the item will ship same day. Orders placed after 12PM will ship next business day. Orders placed on a non-business days will ship on the next business day.
• 2nd Day Air: If the item is in stock and your order is placed before 12PM EST on a business day the item will ship same day. Orders placed after 12PM will ship next business day. Orders placed on a non-business days will ship on the next business day.
• Ground: If the item is in stock your order will usually ship within 1-2 business days. Shipping times for ground shipping are not guaranteed. During special sales or high order volume, time from order placement to ship date may be up to a week.
• Out of stock items: If the item you have ordered is out of stock, you may still select an expedited shipping method. However, the item will ship when it is received back in stock via the shipping method you selected during checkout.

Domestic USPS (United States Postal Service) Shipping

• Priority Mail: If the item is in stock your order will usually ship within 2-3 business days. Shipping times for priority mail are not guaranteed. During special sales or high order volume, time from order placement to ship date may be up to a week. If you have special delivery time needs please communicate those with us directly.
• Out of stock items: If the item you have ordered is out of stock, you may still select an expedited shipping method. However, the item will ship when it is received back in stock via the shipping method you selected during checkout.

International Shipping
For international shipping, please keep in mind that duties, customs, brokerage fees, and taxes incurred by the destination country will be payable by the purchaser. Duties, customs, brokerage fees, and taxes are not included in your order. For an estimate of your countries duties, customs, brokerage fees, and taxes contact your local customs agency. Parcel Ground International will charge a $45.00 Brokerage Fee. This fee is payable by the purchaser directly to the Courier. If the purchaser does not pay the Brokerage Fee, or any other Customs, Duties, Taxes, etc., and the fee(s) gets charged back the Seriously Smart Technologies, we will automatically charge your credit card for those fees plus a $25.00 Charge Back Fee.

For this reason, INTERNATIONAL ECONOMY or EXPEDITED may be a better option for all international shipments. There is no additional brokerage fee for this shipping option. Duties and taxes may still apply according to your countries customs department.  If you want to explore this option and get a specific quote on your shipment, do not place your order on the website, however, select your items, then call our customer service department to go over the details of your order and we will give you a special shipping quote.

Courier Delays
SST does not guarantee specific delivery days for any shipping method, including expedited shipping. Courier delays due to weather or other circumstances are outside of our control. Shipping fees will not be refunded due to courier delays.

Signature and Physical Address
All computer orders and/or orders over $300 require a signature upon delivery. Please be sure to use a shipping address where you will be available to sign for the package. The delivery driver will make 3 attempts to deliver your package and will leave a note on your door if you are unavailable to receive the package. If the package is returned to us after the 3rd delivery attempt you will be required to pay to have the item reshipped to you or we can cancel and refund your order minus the shipping charges which are not refundable once the package has shipped.

If you would like a signature required on smaller packages, or have special instructions please make that request in the comments box during checkout. While we are happy to put notations on your package for the delivery driver, we have no control over whether or not they are able to carry out your instructions.

Rerouting
Packages cannot be rerouted once shipped for customer security and logistical reasons.

Lost Packages
Seriously Smart Technologies is not responsible for packages lost during shipping. You will be provided with confirmation of shipment and all tracking details available upon shipment of your order. If you are concerned that your package may get lost during transit, we suggest using UPS and asking for "Signature Required" in the comments section of your order. For international shipment, we strongly suggest UPS International Economy Shipping.